Manage your complaints in a fact-based, professional way, and deal with the causes, rather than the recurring symptoms.

Newtron‘s 8D Report lets you exchange complaints with your supplier based on eight standardized process steps, enabling a quick and efficient definition of the type of complaint, responsibilities, and measures to fix the issue. The systematic approach and consistent documentation of individual solutions ensure that product issues are traced back to their root causes, as opposed to merely obscuring recurring symptoms.

How you benefit

  • Solve the problem quickly, even if you do not know what is causing it
  • Provide verified causes and solutions
  • Summarize all of a team‘s knowledge in a fact-based way
  • Find efficient solutions for time-consuming problems
  • Boost customer loyalty thanks to improved collaboration
  • Optimize your processes through clear recommendations for action
  • Gain visible commitment as a result of transparent teamwork