Customer Service

What are the benefits of NEWTRON’s Customer Service?

It combines the experience in helping customers in strategic fields with specialist skills in operational procurement.

And what specific expertise does it provide?

Our customer service has in-depth expertise in the execution of master data configurations, implementation and initiation of supplier rollout (ERP system connection, WebEDI, OCI shops), fault analysis with regard to catalog creation (supplier side), catalog use (buyer side) and test scenarios (in the DEMO/TEST system).

What is the role of customer service?

Receipt and prioritization of incoming customer inquiries, ticket creation and ticket monitoring up to and including the solution, and implementation of customer requests (e. g. provision of master data extracts, master data configurations, partial consulting and support for internal catalogs etc.).

Supplier support is fully covered by customer service.

The result: All services from a single source

The NEWTRON Customer Service combines the experience in helping customers in strategic fields with specialist skills in operational procurement.

Our employees are generalists. We support suppliers and customers in the day-to-day operation within SRM, sourcing and catalog services.

How you benefit

  • Short response times
  • Reliable support
  • Tailored solutions
  • Product know-how covering all NEWTRON areas
  • Supported languages: German, English, Chinese and on request Spanish, Italian, Portuguese, Polish, Slovakian, Czech
  • Support within ECT (Europe), CST (North America) and CTT (China) time zones