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Complaint Management

Reduce purchasing risks – increase quality

Complaints are time-consuming and tedious. A multi-stage analysis and survey process for archiving complaint reports can usefully support this type of management. For long-term quality improvement and supplier monitoring, we recommend our Complaint Management solution. A standardized action plan helps to improve the quality of supply and to reduce the purchasing risk.

Your benefits

  • Complaints neutralization
  • Centrally archive and document complaints
  • Analyze supplier complaint reports and thus improve supplier quality  
  • Standard survey process
  • Remote online access to archived complaint cases
  • Integration into existing supplier evaluation processes (ppm evaluation)
  • Archiving function according to legal requirements