Complaint Management
Complaints are costly and laborious. A multi-level analysis and survey process to archive complaint notifications can help manage this. We recommend our Complaint Management tool for long-term improvements in terms of quality and supplier monitoring. A standardized action process plays a role in improving supply quality and reducing procurement risk.
How you benefit
- Neutralize complaints
- Archive and document complaints centrally
- Analyze supplier complaints, thereby improving supplier quality in the long term
- Maintain a standard survey process
- Gain centralized online access to archived complaints
- Integrate into existing supplier evaluation processes (ppm assessment)
- Archive in accordance with legal requirements