Complaint Management

Complaints are costly and laborious. A multi-level analysis and survey process to archive complaint notifications can help manage this. We recommend our Complaint Management tool for long-term improvements in terms of quality and supplier monitoring. A standardized action process plays a role in improving supply quality and reducing procurement risk.

How you benefit

  • Neutralize complaints
  • Archive and document complaints centrally
  • Analyze supplier complaints, thereby improving supplier quality in the long term
  • Maintain a standard survey process
  • Gain centralized online access to archived complaints
  • Integrate into existing supplier evaluation processes (ppm assessment)
  • Archive in accordance with legal requirements